Help
Help center
Short answers written from the product as it ships: how things connect, what happens to a key, what a screen means, how to leave. If a doc here promises a button, the button exists.
Connecting
Connect an exchange with a read-only API key
Create a read-only key on the exchange, paste it into TrueHold, and balances, positions and history appear. The key is validated before it is stored.
Add a wallet by address
Paste any public address, EVM, Solana, Bitcoin, TON or Tron, and the wallet is read watch-only. No connection, no signature, no seed phrase.
Connect Polymarket and Kalshi
Polymarket is read from a wallet address; Kalshi from API credentials used only to read. Positions, PnL and resolved markets join the portfolio total.
Keys and security
What TrueHold can and cannot do with your keys
TrueHold asks for read-only keys, validates them before storing and encrypts them at rest. A read-only key cannot trade or withdraw; revoke it any time.
Replace or rotate an API key
Open the exchange account in TrueHold, replace the key from its settings, and the account keeps its history. Expiring keys are flagged in advance.
Why a sync failed and what to do
A failed sync usually means a revoked or expired key or an exchange outage. TrueHold retries, emails you if it keeps failing, and lets you re-connect.
Everyday use
Organize with portfolios and tags
Group wallets, exchanges and prediction accounts into separate portfolios, compare them, and tag wallets with colors and names that stay private to you.
Hide dust and spam tokens
A dust threshold hides balances below a value you set, so airdropped junk and leftover fractions stop inflating the view. Nothing is deleted, only hidden.
Manual accounts and CSV import
Record buys, sells and transfers by hand for a venue TrueHold cannot read, or import them from a CSV, and the account joins the total like any other.
Your data
Export your data
Analytics cards export to CSV directly from the browser; the file is assembled on your device. Tax-ready exports are the Premium feature.
Delete your account and data
Account deletion removes what you own in TrueHold, from portfolios and stored keys to sync logs and archived payloads, after a typed confirmation.
Emails TrueHold sends
Besides the sign-in code you request, three emails exist: a welcome message, a new-login notice, and a warning when a sync keeps failing. No newsletter.
Something missing? Write to hello@truehold.xyz and the answer becomes a doc.
Connect your first source
Paste a wallet address or a read-only exchange key and the portfolio assembles in seconds. Free to start, nothing to move.