HelpYour data
Emails TrueHold sends
Besides the sign-in code you request, three emails exist: a welcome message, a new-login notice, and a warning when a sync keeps failing. No newsletter.
Apart from the sign-in code you request when logging in, TrueHold sends three kinds of email, and each exists for a reason you would want.
- 01Welcome, once, when the account is created.
- 02New login, when the account is signed into from a new device or location, so an unexpected login is not silent.
- 03Sync failure, when an exchange account keeps failing to sync, so a broken or expired key is not discovered weeks later.
As of September 2026 there is no product newsletter and no marketing email. Guides are published in the blog and announced on X.
Related
Why a sync failed and what to do
A failed sync usually means a revoked or expired key or an exchange outage. TrueHold retries, emails you if it keeps failing, and lets you re-connect.
Delete your account and data
Account deletion removes what you own in TrueHold, from portfolios and stored keys to sync logs and archived payloads, after a typed confirmation.
Still stuck?
Write to hello@truehold.xyz with the screen you are on. Answers become docs, so the next person finds it here.